In order to quote you, we require the length, width and height of your item. To find this, you will need a tape measure or ruler. All items have 3 dimensions. See below for a visual example. We also require the weight. Depending on how heavy your item is the weight can usually be found using a regular set of scales found in most houses. If you cannot determine the dimensions or weights you can supply estimates however this runs the risk of being incorrect. We measure and weigh everything that we transport so incorrect information provided may result in extra charges at a later date. Please note that charges are based on which is the greater between the deadweight and cubic weight.

We ask that you try to obtain measurements and weight that are as accurate as possible. When quoting or booking a job you will be asked the dimensions (length, width, height) & weight. Make sure you measure the longest, the widest, and the highest part to ensure we give you an accurate quote. After your item is picked up, it will arrive back to our warehouse, where it gets measured and weighed. If there are any differences that cause a difference to your cost, you will be charged accordingly at a later date. Please note that you are charged for every centimetre & every gram that you send. </br>When you pay and book in your job with Tways Services you are agreeing that the dimensions & weight you are providing is true and correct. Please note Tways Services may charge extra charges accordingly and this can be charged up to 120 days after you have booked the job in.

Due to vehicle size limits, most items need to be under 1100cm x 240cm x 240cm. However if your items are outside of this size range, please contact our office and we may be able to assist you with a specialised quote.

You can make a booking by completing a 'quick quote' on our website and following the prompts. Alternatively you can call our office on (02) 8006 9339 and we can make a booking over the phone for you.

The cut off times vary depending on locations however all online bookings have a cutoff time of midday for same day bookings regardless of the area of collection. It is recommended that you book in your job a day before pick up is required.

• Same Day service = either same day or following day depending on time of booking
• Overnight = 1 to 2 working days
• Road express = 2-5 working days
• Road express remote area = 2-7 days 
• Road express unpackaged = could take up to 21 days 
• If the item is unpackaged and you need it quickly, please let us know and we can work out correct packaging, and organise that for you to speed things up. 

A consignment or con note is the label that needs to be attached to your item/s before pickup. The consignment note has all the relevant details and a barcode which is used in conjunction with our online tracking system. If you have booked online, your consignment is emailed out with your booking confirmation. If you have booked over the phone, the consignment note is normally emailed out the afternoon before collection. Please ensure all information on the consignment note is correct. Attach your consignment note to the outside of your package as instructed. Failure to comply with these requests may result in a missed pick up or futile charges. If you are having any difficulties with this process please contact our head office on (02) 8006 9339.

We ask that you try to obtain measurements and weight that are as accurate as possible. When quoting or booking a job you will be asked the dimensions (length, width, height) & weight. Make sure you measure the longest, the widest, and the highest part to ensure we give you an accurate quote. After your item is picked up, it will arrive back to our warehouse, where it gets measured and weighed. If there are any differences that cause a difference to your cost, you will be charged accordingly at a later date. Please note that you are charged for every centimetre & every gram that you send. When you pay and book in your job with Tways Services you are agreeing that the dimensions & weight you are providing is true and correct. Please note Tways Services may charge extra charges accordingly and this can be charged up to 120 days after you have booked the job in.

We currently offer payment via business account also have the option of paying via Credit Card. Please contact our office for more information regarding this.